Legal → terms & refunds
Terms & refunds.
plain English, not lawyer-speak —
Last updated: 19 May 2026
The short version
Book with confidence. Cancel with notice for a full refund — the exact window depends on what you're booking (see the table below). We always reschedule for weather, free of charge. If something goes wrong on our end, we make it right.
1. Cancellation by you
Different products have different windows. Here's the table — the same numbers every booking widget and confirmation email on the site reads from:
| Product | Window before start | Refund |
|---|---|---|
| Tours & activities | 72 hours+ before | 100% |
| 24-72 hours before | 50% | |
| Under 24 hours | No refund | |
| Airport transfers | 24 hours+ before pickup | 100% |
| Under 24 hours | No refund | |
| Car rentals | 24 hours+ before pickup | 100% |
| Under 24 hours | 50% | |
| Stays | Varies by property | Shown at checkout |
| Yacht charters | 14 days+ before | 100% minus deposit |
| 7-14 days before | 50% | |
| Under 7 days | No refund |
2. Cancellation by us (weather)
If sea conditions are unsafe, the Marine Department issues a no-sail order, or we judge the trip unsafe, we cancel proactively. You can choose:
- Full refund — same payment method, processed within 5 working days
- Reschedule — any future date that works, no price increase even if peak season
- Credit — valid 18 months, transferable to friends/family
3. Rescheduling
Free reschedule any time, as long as you give us 24+ hours notice. We do this dozens of times a week — it's not a problem. Just WhatsApp us.
4. No-shows
If you don't turn up and don't message us, it counts as a same-day cancellation (no refund). But if your flight was delayed or there's a real emergency — message us, even after the fact. We've never charged anyone for being human.
5. Payment
- We don't take payment until we confirm your slot (a real person confirms during open hours)
- Accepted: FPX, Visa/Mastercard, Apple Pay, GrabPay, TnG eWallet, Boost
- Card details are handled by Stripe — we never see them
- Prices are shown without SST — Langkawi is a Designated Area, so most in-Langkawi services are exempt from Malaysian service tax
6. Our promise
If a tour, transfer or stay doesn't deliver what we promised — wrong boat, late driver, dirty room — message us within 24 hours. We'll investigate, partial-refund where appropriate, and tell you the truth either way.
7. Liability
Lazy Traveler is a brand of Langkawi MICE Holidays and Tours Sdn Bhd, a MOTAC-licensed travel agent (KPK/LN 12322). All boats meet Marine Department standards. All drivers are licensed. Lazy Traveler does not provide travel insurance — we strongly recommend you arrange your own cover before you travel. Adventure activities have inherent risks — by booking, you accept those risks.
8. Disputes
If you're unhappy, tell us first. We almost always sort it on WhatsApp in under a day. If we can't, Malaysian law applies, Langkawi courts have jurisdiction.