Privacy policy

1. Who we are

Langkawi MICE Holidays and Tours Sdn Bhd (trading as Lazy Traveler), licensed under MOTAC KPK/LN 12322 (Co. No. 201601031352). Office at 1H Persiaran Bukit Indah, Taman Bukit Indah, 07000 Langkawi, Kedah, Malaysia.

2. What we collect

• Contact info — name, WhatsApp number, email, country
• Booking details — dates, group size, hotel, dietary needs, flight number (for airport pickups)
• Payment info — handled by our payment processors (Billplz · FPX, Stripe). We never store your card.
• Communications — WhatsApp messages, emails, things you tell us
• Site usage — pages viewed, cart contents (stored locally on your device)

3. Why we collect it

• To run your bookings and message you about them
• To match you with the right captain, room, or driver
• To send confirmations and reminders
• To improve the service (anonymised analytics only)
• To comply with Malaysian tourism law

4. Who we share it with

Only with the partners delivering your trip — captain, hotel, driver — and only what they need (your name, group size, pickup time). Never sold, never rented, never shared for marketing.

5. How long we keep it

Booking records: 7 years (Malaysian tax law). WhatsApp threads: 2 years. Marketing list (if you opted in): until you unsubscribe.

6. Your rights

You can ask us to: see what data we hold, correct it, delete it, or stop using it for marketing. Email privacy@lazytraveler.my — we respond within 7 days.

7. Cookies + analytics

We use local storage for your cart, language preference, and dark mode setting. We also use Google Analytics 4 to understand how the site is used — it sets analytics cookies and shares anonymised usage data with Google. We don't run third-party advertising cookies or ad profiling.

8. Updates

We'll post any changes here and tell you on WhatsApp if it materially affects you.